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Free Shipping on Order Above $100.00
Effective Date: January 1, 2026
Thank you for shopping with The Vibes Jewelry. We are committed to delivering your jewelry safely and on time. This Shipping Policy explains how we process, ship, and deliver your orders.
Orders are typically processed within 1–3 business days after payment has been successfully confirmed. Orders placed on weekends or public holidays will be processed on the next business day.
Estimated delivery times vary depending on your location and shipping method selected at checkout.
Please note that delivery estimates are not guaranteed and may vary due to courier operations, customs clearance, weather conditions, or other unforeseen circumstances.
Shipping fees are calculated during checkout based on your delivery location and selected shipping method. Promotional free shipping offers, when available, will be applied automatically if your order qualifies.
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and tracking link (where available), allowing you to monitor your shipment.
We may offer international shipping to selected countries. Customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their local authorities.
Please ensure your shipping address is accurate before completing your order. The Vibes Jewelry is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.
While we work with reliable shipping partners, delays may occasionally occur. If your package appears lost or significantly delayed, please contact our customer support team so we can assist in working with the shipping carrier.
If your order arrives damaged, please contact us within 48 hours of delivery with clear photos of the packaging and product. We will review your claim and provide an appropriate resolution.
If delivery cannot be completed due to the recipient's absence or an incorrect address, the courier may attempt redelivery or hold the package for pickup according to their policies. Additional shipping charges may apply if the package is returned to us.
If you have any questions regarding your shipment or this Shipping Policy, please contact our customer support team through our Contact page or the support email listed on our website.
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